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Flowerdeliveryexpress.com Website Review & Ratings + Flower Delivery Express Coupons

Flower Delivery Express: Products & Services

With Flower Delivery Express computerized sending system and network of more than 75,000 professional affiliate florists, you can send fresh flower bouquets, green plants, fruits and goodies baskets throughout the world.To ensure the  the highest level of quality and service, each gift is professionally designed and delivered with personal enclosure card message at no extra charge and satisfaction guaranteed.

At Flower Delivery Express you can shop by category such as:

(A) Flowers For Occasions with the following sub-category:

(B) Flower By Type

  • Bird of Paradise
  • Calla
  • Carnation
  • Daisy
  • Lily
  • Orchid
  • Rose
  • Sunflower
  • Tulip

(C) Flowers By Color

  • Blue Flowers
  • Green Flowers
  • Lavender Flowers
  • Orange Flowers
  • Pink Flowers
  • Purple Flowers
  • Red Flowers
  • White Flowers
  • Yellow Flowers

(D) Flowers By Price

  • Less than $35
  • $35-$45
  • $45-$55
  • $55-$75
  • $75-$100
  • $100-$150
  • More Than $150

Flower Delivery Express specialize in the following services too:

Flower Delivery Express: Company Background

Flower Delivery Express aka Wesley Berry Florist Inc. is own by the Berry family. The Berry family has been involved in the daily operations of Wesley Berry Flowers since 1946 and have provided delivery of flowers and plants throughout the United States and since 1963 throughout most of the world. The company has been operating for 66 years, just imagine that! Whether you are sending flowers down the street or out of the area, they can help you do both and their commitment to you is to provide you convenient and professional service that customers would expect. They are located at: Flower Delivery Express, 6677 Orchard Lake Rd. West Bloomfield, MI.You can contact them by email at: admin@flowerdeliveryexpress.net . Their store is open from 8:00 a.m. to 7:00 p.m., Monday through Saturday and on Sunday, from 11:00 a.m. to 5:00 p.m. You can call by phone at (248) 668-288 or fax them at (248) 669-2454. Additional Web Addresses are:

http://www.wesleyberryflowers.net/

http://wesleyberryflowers.net

http://www.americanfloraldelivery.com


 

Flower Delivery Express: Customer Feedback & Reviews

These are what customers say about Flower Delivery Express on-line:

"I ordered an arrangement for an out of state funeral service. Delivery was fast and have been told that the flowers were absolutely beautiful. Thanks so much and will use this company again!"

                                                   Rhonda Dodd

                                                   9-20-2012

"My sister was thrilled with her floral arrangement and box of chocolates that really made her day! Thanks for making me look good."

                                                   Carolyn Orazietti

                                                   9-18-2012

"Hello, the flowers for my wife never arrived. You sent an email confirmation to at 8:37 P.M. last night that they had been delivered. My wife just confirmed that no flowers were delivered yesterday to her or to the building security. In the building where she works they cannot just be dropped off, they must be signed up for my recipient ans she did not sign for them. I like to refund my money please. My order number us 0155-8184. I look forward seeing these charges reversed on my credit card. Thanking you."

                                                    Shawn Berriman

                                       

"I sent some flowers to my sister and it says if they do not have what you order they will make one. Well she did not get the one I ordered but the one they put together was very beautiful and I thank you for being so thoughtful in the work you do."

                                                    Cindy Tackett Gibson

                                                    7-10-2012

Flower Delivery Express: Business Credibility & Trustworthiness

Flower Delivery Express aka Wesley Berry Florist Inc. is a BBB ACCREDITED BUSINESS and has been given a rating of A+ on a scale of A+ (Highest) to F (Lowest) by Better Business Bureau (BBB). Factors that raised the rating of Wesley Berry Florist Inc. include: (a)Length of time business has been operating; (b) Complaint volume filed with BBB for business of this size; (c) Response to 898 complaint(s) filed against business; (d) Resolution of complaint(s) filed against business and, (e) BB has sufficient background information on this business.

According to BBB Customer Complaint Summary: 898 Complaints closed with BBB in last 3 years and 616 closed in last 12 months. Complaint type include: Advertising/Sales Issues (44), Billing/Collection Issues (43), Delivery Issues (328), Guarantee/Warranty Issues (14), and Problems With Products/Service (469).

Flower Delivery Express: Website Popularity & Google Ranking

According to Alexa:

  • the site has a Global Rank of 196,621
  • the site rank 29,292 in U.S
  • there are 781 Sites Linking in
  • visitors to the site view 3.4 unique pages each day on average.
  • it has been on-line for at least 8 years and the fraction of visits to the site referred by search engines is roughly 40%
  • based on Internet averages, the site is visited more frequently by females who are in the age range of 55-64, have no children, received college education and browse this site from work.

According to Google Page Rank Checker:

  • The page rank value of Flower Delivery Express is 3 from 10 possible points.

According to WebstatsDomain:

  • Its page rank value is also 3 from 10 possible points.
Flower Delivery Express: Social Media Presence

Flower Delivery Express have pages on the following social media page (as of  9-23-2012):

  • Facebook with 7,704 likes and 39 talking about this
  • Google+, they are mentioned in this site.
  • Pinterest.com - Hannah Humbach have pin two photos of Flower Delivery Express: Sunny Day Bouquet in Flower Delivery Express MI, and Golden Autumn Bouquet in Flower Delivery Express MI.
  • No tweets on Twitter
Flower Delivery Express: Website Security & Safety

Flower Delivery Express is safe. If you open an account on their website and make a purchase they need your contact information which include your name, e-mail, and mailing address to complete your transaction. They may share your information with  and other reputable vendors for the purpose of sending out special offers via email or in connection with services provided and your information will not be shared for any other purpose and will be kept secured. Their site has security measures in place to protect the misuse, lose and alteration of the information under their control. Using secure socket layer (SSL) software is among the best software available for secure commerce transactions.

According to Diagnostic page for www.flowerdeliveryexpress.com this site is not currently listed as suspicious and  has not hosted malicious software over the past 90 days nor it appear to function as an intermediary for the infection of any sites. When Google visited this site, of the 23 pages they tested on the site over the past 90 days, 0 pages resulted in malicious software being installed and being downloaded without the user consent. It was 2012-09-10 when Google visited the site.

Flower Delivery Express: Pricing & Packages

Flower Delivery Express pricing for some of their featured items are:

  • Lovely Days was $49.00 but now its $29.99
  • Assorted Daisy Vase was $45.99 but now its $25.99
  • Happy Gerbera was $49.99 but now its $29.99
  • Sunrise Sunflowers was $54.99 but now its $34.99
  • The FTD Floral Expressions Bouquet by Better home was $89.99 but now its $69.99
  • FTD Loving Thoughts Bouquet was $79.99 but now its $59.99 and more...

Comparing Flower Delivery Express than other similar companies:

http://www.theflowershopfremont.com

Roses

  • Tender Trio - $25.00
  • Be My Love Bouquet - $42.95
  • Forever Beloved - $122.95 (30 Long Stemmed Red Rose)

Plants

  • Rainbow Rays Potted Gerbera-Orange - $32.95
  • Money Tree - $39.95
  • Regal Orchids - $164.95

Sympathy

  • Warm Thoughts Arrangement - $60.00
  • Bountiful Memories Casket Spray - $129.95
  • Always Adored Casket Spray - $ 427.95

http://www.phoenixflowershops.com

Roses

  • 6 Red Roses with Greenerv - $29.95
  • 24 Red Roses with Accent Flowers - $129.95
  • 36 Red Roses - $204.00

Plants

  • Deluxe Phaelenopsis Orchid - 74.95
  • Bromeliad - $49.95
  • Deluxe Ficus Bush - $71.95

Sympathy

  • Pink Carnation Tribute - $44.95
  • Heavenly Heights - 479.95
  • Compassionate Casket Spray - $575.00

http://www.flowerdeliveryexpress.com

Roses

  • Precious Pink
  • How Sweet it is
  • My Perfect Love-Longed Stemmed Red Roses

Plants

  • Pretty Plant - $29.99
  • Divine Orchid - $94.95
  • Good Luck Bamboo - $41.95
Flower Delivery Express: Shipping Rates & Policies

Flower Delivery Express standard service charge per delivery in the U.S and Canada is $19.99 and $24.99 for International-apply to all orders. In the U.S and Canada, Same-Day and Next-Day Delivery is generally available from Monday to Saturdays on orders received before 5:00 p.m (EST) and 2:00 p.m (EST) during Saturdays, in the recipient time zone. (Exclude holidays and peak delivery periods like Valentine's Day, Mother's Day, and Christmas). Please note that to ensure timely delivery especially for international orders you order at least 1 to 2 days in advance.

In many areas delivery service is not available on Sundays and legal holidays that's why items requested for delivery in a Sunday or legal holiday may be delivered the day before or after the date requested even though every effort will be made to accommodate such delivery when possible. For orders receive at least 24 hrs. in advance you can requests for AM Delivery, PM Delivery or delivery by specific afternoon (say 3 p.m). There will be various charges for Fed Ex packages.

There are cases when the delivery cannot be made due to road construction or seasonal access such as ferry boat service and others; in all these cases they always notify the sender or provide a note of apology and they will provide a free upgrade to the purchase, However unless specifically instructed otherwise, they reserve the right to reschedule them to next available delivery date.

They ship internationally. In the U.S. they deliver to the following place: Alabama, Alaska, American Samoa, Arizona, Arkansas, California, Colorado, Connecticut, Delaware, District of Columbia, Florida, Georgia, Guam, Hawaii, Idaho, Illinois, Indiana, Iowa, Kansas Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Jersey, New Mexico, New York, North Carolina, North Dakota, Northern Mariana Islands, Ohio, Oklahoma, Oregon, Palau, Pennsylvania, Puerto Rico, Rhode and more. They deliver in Canada in the following places: British Columbia, Manitoba, New Brunswick, Newfoundland, Northwest Territories, Nova Scotia, Ontario, Prince Edward Island, Quebec, Saskatchewan and Yukon Territory.

Flower Delivery Express: Payment Methods Accepted

Flower Delivery Express offer the following payment options: Master Card, Discover, JCB, American Express and Paypal. To shop choose from the following category: Sympathy, Birthday, Best Sellers and more. Click the category and the item will appear and click the image to go to its detailed page. Choose extras to make it more specials, then proceed to checkout to fill up the recipient info. Choose a delivery date, fill up the gift message portion and continued to billing.

Flower Delivery Express: Returns, Refunds & Exchange Policy

Flower Delivery Express offer Refund Policy just contact them immediately by electronic mail-admin@flowerdeliveryexpress.net or by phone at 888-851-2881 and they will gladly provide a replacement if you are not completely satisfied with the quality of one of their products. Pertaining to refunds, any handling charges, service charges, and delivery charges are not refundable. They do not also provide refunds on any items that is not returned or after its intended consumption or use. A 30% cancellation fee is applied to duplicated orders, orders accidentally placed or orders cancelled before their scheduled delivery date (may be refunded for the product price). They also offer Substitution Policy, which means to create your bouquet, substitutions may be necessary. Due to increased demand, especially during major holidays, the substitution of certain keepsake items may be necessary, say in a single-flower rose bouquet or orchids arrangements, they will make every attempt to match the flower type, but they may substitute with another color.

Flower Delivery Express: Product images & screenshots
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Comments (1)

This company is AWFUL simply AWFUL and I will be sure to log onto every rating site I can find to let everyone know NEVER ORDER ANYTHING FROM FLOWER DELIVERY EXPRESS!

I ordered flowers at 10:00 am PST on 8/19 and paid for an expedited 4-hour delivery.  I called to confirm that my order was received and would be delivered on time.  The customer service rep told me they couldn’t reach anyone in the shop and had no idea if my order was received or going to be delivered.  Her only suggestion was to call back in 45 minutes.  I called back an hour later and was told that my flowers were out for delivery.  At 3:00 pm my flowers still had not been delivered.  When I called to find out where the flowers were, I received a recording that the shop was closed and I could leave a message.  The flowers were never delivered.  I left feedback on Facebook because I could not find any other avenue to speak to someone.

I called this morning (8/20 at approx. 8:15 am PST) to ask what happened to my order and request a refund.  The customer service rep (Jennifer?) told me that she placed a request in the system for a refund, which would take 6-10 DAYS TO RECEIVE.  When I asked for the amount that was going to be refunded, the rep told me that she had no idea it wasn't her department. 

I called back and asked to speak to a supervisor so I could find out why my order wasn't delivered and to confirm the amount that was being refunded.  After taking my order number and my name, Stacy (the customer service rep - and I use the term loosely) told me that she didn't see a need for me to speak to a supervisor because I was getting a refund and they had already done everything that they could to assist me.  When I reiterated that I had a couple of questions and I wanted to speak to a supervisor, she placed me on hold for several minutes.  She then came back on and told me that the supervisor wouldn't speak to me because they had already done everything that they could to help me. 

I called back again.  This time I stated that I wanted to speak to a supervisor.  The customer service rep (don't recall name  - too furious) told me that she couldn't transfer me until I told her why.  I explained that I had placed an order and had a couple of questions that I wanted to speak to a supervisor about.  The rep told me that she couldn't transfer me until I gave her an order number and explained why.  I reiterated that I had a couple of questions.  The rep told me, "Well, then we're just going to go round in circles.  You can either give me your order number or hang up and try to call back and see if that works."  I gave her my order number and was placed on hold for several minutes again.  Finally, a person who identified himself as a supervisor named James came on line.  He told me that your company canceled my order after receiving a Facebook complaint on 8/19 (notably this was several hours AFTER my flowers were supposed to have been delivered).  He also said that I was receiving a full refund.  However, no one ever contacted me regarding my order and NO ONE EVER APOLOGIZED OR OFFERED TO MAKE THIS RIGHT. 

The entire reason I ordered flowers from your company was because of your company's promise to deliver within 4 hours.  Not only did you fail to deliver the flowers, your company failed to offer me any explanation whatsoever for the failure and no one ever contacted me to let me know that I was getting a refund or that my order had been cancelled or that you received my complaint.  This company has the WORST CUSTOMER SERVICE I have ever dealt with. 

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